How to respond to student distress
Once you have established your concern for a student, the type of action required depends on the severity of the situation.
The ‘Supporting students: Action guide for RMIT staff’ provides you with information to assist students in different levels of distress (download Supporting Students: Action Guide for RMIT Staff PDF 326KB).
About the Staff Line for urgent student support
The Staff Line for urgent student support is a phone line for *Learning Institution* Staff to contact when they hold serious concerns about a student’s welfare or wellbeing and require timely assistance. RMIT staff line for urgent student support (2:34 min)
(“RMIT staff line for urgent student support” by RMIT Wellbeing) Casual, sessional or specialist staff who may spend less time on campus are encouraged to contact the *Learning Institution* Staff Line to discuss any pressing concerns and how they may be attended to in their absence.
After hours response: If you are seeking assistance for a student in distress after hours (i.e. outside of 9am – 5pm):
- For safety concerns, contact *Learning Institution* Urgent Security – *phone number*
- For distressed students, contact *Learning Institution* Crisis Support Line – *phone number* or text *phone number*
- For distressed staff and for debriefing, contact *Learning Institution* EAP – *phone number* or through *other methods*.
