1.3 Problem solving: Javier’s approach transcript

Javier decides to use a multifaceted problem-solving approach…

First, Javier reflects on any potential reasons Moe might not be adhering to his medication regimen – is it forgetfulness? Language difficulties? Financial issues? Is he concerned about side effects? Javier then does a thorough assessment of Moe’s comprehension through empathetic communication and open-ended questions, trying to uncover anything Moe might be confused or concerned about.

Once Javier has a better understanding of why Moe is not following the regimen, he creates a personalised education plan, tailored to Moe’s needs. The plan uses language which is free of medical jargon that Moe might find confusing. Javier includes visual aids to enhance Moe’s understanding and memory, such as photos of medication labels.

Knowing the importance of having a support system, Javier reaches out to Moe’s family members and discusses the role they can play in helping Moe stick to his regimen.

Javier also talks to a pharmacist, to see whether it’s possible to simplify Moe’s regimen to make it less overwhelming.

Javier has covered multiple bases — and his approach ensures that Moe will gain a better understanding of his regimen, and also feel listened to and supported.