Jacinta’s 5 whys transcript

Problem

Our group isn’t working well together.

1st Why

Why isn’t the group working well together?

Because we are not communicating well.

2nd Why

Why are you not communicating well?

Because Juma got angry and called me lazy, and now I am too upset to talk to her.

3rd Why

Why did she call you lazy?

Because I didn’t share my work on time, so she assumed I hadn’t done it at all.

4th Why

Why didn’t you share your work on time?

I had completed the draft, but I wasn’t ready to share it. I like to do a thorough job and I needed more time to revise it. She doesn’t understand how I work.

5th Why

Why doesn’t she understand how you work?

Because I haven’t told her.

What is the root cause?

While Juma has been quick to judge and overbearing, I have contributed to this problem by not telling her about my preferred way of working. I mean, how can she know how I like to work if I don’t tell her?